Building your start-up and making sure you get and keep customers takes a team that is in sync. There's plenty of tools that promise to help and yet, here you are.
It's 2AM and your biggest customer is threatening to churn. The full story is scattered across your CRM, support tickets, Slack threads and someone's Google doc.
The problem: Your CRM goes dark after the sale. Your helpdesk only catches fires. Your project tool doesn't talk to either of them. Meanwhile, your team spends half their day copying information between systems while customers slip through the cracks.
Onboarding gets delayed because Sales never looped in delivery. A frustrated customer reaches out three times before anyone connects the dots. Your best people drown in admin work instead of relationships.
This is how churn happens.
ellocharlie helps solve this.
Founded by this guy, who has lived this pain, spending years seeing great teams lose hours to disconnected tools as they scramble to scale.
The solution: One connected system for your entire customer journey.
Simple enough to start using today, built with modern standards for usability, speed and clarity.
Stop losing customers to broken processes.
Start your free trial of ellocharlie here and get back to building something incredible.
Everything you and your team need in one place.
Lead Forms
Create lead forms for your website, optimize your inbound and make it easier for people to get in touch with your sales team.
Schedule Meetings
From your website, give your interested prospects an easy way to know and schedule a meeting to learn more about your product.
Track Your Leads & Deals
Capture leads and qualify deals through your pipeline. Smart notifications keep deals moving so no deal falls through the cracks.
Onboarding & Projects
Create a repeatable onboarding process and custom projects with live tracking. Keep your team and customers aligned on the same view.
Documentation Portal
Create product documentation your customers will actually use. Built-in live chat and AI search means they get answers fast, anytime.
AI Assistant & Live Chat
Give customers instant answers with choice of live chat or AI-powered docs. Quick reply shortcuts help your team respond faster.
Helpdesk & Ticketing
Live chat widget lets customers submit tickets and track progress in real-time. Resolve issues faster with everything in one place.
Status Page & Updates
Keep customers in the loop without them asking. Publish status and service updates - subscribers get notified automatically.
Automate Common Tasks
Automate repetitive workflows so nothing falls through the cracks. Trigger actions, update records, and route tasks automatically.
Focus On Delivery
Never miss a beat. Manage response and resolution times for all prospects and customers and keep your team prioritized and focused.
Powerful Customization
Customize to fit how you work. Easily add custom fields to leads, deals, companies, contacts, and tickets - then use them in your workflows.
Metrics & Reporting
Centralize your metrics to one screen to find anomalies before they become problems. Pull reports to align with your team and investors.